Shop with confidence knowing that we're here to ensure the purchase meets your quality expectations and that the recipient will love their gift!
When you receive your order, please inspect it carefully to verify that all items meet your expectations and are correct.
If you're not completely happy with your purchase let us know within 30 days, and we'll replace it with the same or simpliar product - no hassle, no worries.
** Please note you will not be eligible for a replacement where the error is from a typing error you made when placing the order
If, for some reason, you are not satisfied with your purchase, please contact to arrange for a Return / Replacement (see instructions below)
Cancellations
Once your order has been submitted a request for cancellation will only be granted if your order has not entered the production phase.
All cancellations are at the discretion of Celebration Giftware.
Please note there will be a 6% non-refundable cancellation fee to cover payment processing and restocking costs for ALL cancellations.
Change of Mind / Return of Unwanted Items.
Our "Change of Mind" return policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
All "Change of Mind" Returns must be authorised by Celebration Giftware before the return will be accepted.
As a change of mind return you will be responsible for return postage costs and your replacment will be sent once the goods are receive in "as sent" condition
Please note that refunds are not available on change of mind returns.
Return of Faulty / Incorrect / Damaged Items
If you have received an incorrect, faulty, or damaged item please notify within 7 days of receiving your order by contacting [email protected].
In your correspondence please provide the following information
- 1. Order Number in the email subject line
- 2. Title name of the damaged or faulty item
- 3. A detailed explanation of the problem
- 4. Photos of the damaged or incorrect item and the postal packaging (if claiming for breakages)
- 5. Date required
We will notify you by email within 24 business hours once your replacement has been approved and if the item will need to be returned.
If the item is required to be returned you will be emailed a prepaid return label so there is no cost to you.
Once we have tracking verification that the prepaid label has been lodged at the post office we will dispatch the replacement
All products must be returned in their original packaging with bubble wrap and a box to minimise transit damage.
Replacements are not given for damaged packaging, we will only replace goods that are faulty or broken.
Refunds will only be given if we are unable to redeliver the replacement in time for the event
Lost or Stolen Goods
If you have not received your order within 3 days of the estimated delivery time, please contact us so we can follow up with the courier
and lodge a claim for non-delivery.
If your parcel is declared lost by the Courier we shall replace the order Free of Charge.
Unfortunately we are unable to cover for stolen parcels once they have been delivered to your premises.
This is a police matter and we recommend you file a police report so they can follow up on this for you.