Returns & Replacements
When you receive your order, please inspect it carefully to verify that all items meet your expectations and are correct.
If, for some reason, you are not satisfied with your purchase, please contact us within 7 days of receipt to arrange for a Return and/or Replacement (see instructions below)
Once your order has been submitted a request for cancellation will only be granted if your order has not entered the production phase.
All cancellations are at the discretion of Celebration Giftware.
Please note there will be a 6% non-refundable cancellation fee to cover payment processing and restocking costs for ALL cancellations .
Change of Mind / Return of Unwanted Items.
We do not accept change of mind returns for Personalised Items
Our "Change of Mind" return policy does not apply to goods which have been personalised, worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
All "Change of Mind" Returns must be authorised in writing before the return will be accepted
Celebration Giftware will not be responsible for return postage costs on change of mind purchases and a $15 restock/handling fee will be charged to cover initial postage and handling costs.
Returns that are a change of mind should be returned to:Celebration Giftware138 Vincent StCESSNOCK NSW 2325
Please include a copy of your invoice in the return parcel so we can identify your order
We recommend that you return all "change of mind" purchases via Registered post. You assume any risk of lost, theft or damaged goods during transit.
Celebration Giftware will not be responsible for parcels lost or damaged in transit if you choose not to register and insure them.
Return of Faulty / Incorrect / Damaged Items
If you have received an incorrect, faulty, or damaged item please notify us in writing within 7 days of receiving your order by contacting firstname.lastname@example.org.
In your correspondence please provide the following information
- 1. Order Number in the email subject line
- 2. Title name of the damaged or faulty item
- 3. A detailed explanation of the problem
- 4. Photos of the damaged or incorrect item and the postal packaging (if claiming for breakages)
- 5. Date required
We will notify you by email within 24 business hours once your replacement has been approved and if the item will need to be returned.
If the item is required to be returned you will be emailed a prepaid return label so there is no cost to you.
Once we have tracking verification that the prepaid label has been lodged at the post office we will dispatch the replacement
All products must be returned in their original packaging with bubble wrap and a box to minimise transit damage.
Replacements are not given for damaged packaging, we will only replace goods that are faulty or broken.
Refunds will only be given if we are unable to redeliver the replacement in time for the event
Lost or Stolen Goods
If you have not received your order within 3 days of the estimated delivery time, please contact us so we can follow up with the courier
and lodge a claim for non-delivery.
If your parcel is declared lost by the Courier we shall replace the order Free of Charge.
Unfortunately we are unable to cover for stolen parcels once they have been delivered to your premises.
This is a police matter and we recommend you file a police report so they can follow up on this for you
Whilst all care is taken during packaging Australia Post DOES NOT cover for glass breakage during transit.